These tweets perfectly capture how annoying the AT&T service outage is
There are few things more frustrating than when technology doesn’t work. Mainly because our phones and computers are our entry points to the rest of the world, so when they break, it’s a big deal. For this reason alone, we totally get why Twitter lost it over the AT&T service outage that began the evening of Wednesday, November 15th, and went into Thursday, November 16th.
Although we tend to think that we *only* text or use apps anymore, we still make and receive phone calls on occasion— and given that we don’t make them often, it means that when we do dial someone’s phone number, we probably really want to talk.
Cue the frustration. According to AT&T, they were aware of the problem almost immediately and have been “diligently” working to resolve it. Customers reported that all of their outgoing calls were showing up as disconnected and that incoming calls would go directly to voicemail without the phone even ringing. As a fix, the service provider has been telling users to restart their phones a few times and then try to make a call. On social media, some customers said the fix worked, while others reported that they still weren’t able to connect.
Obviously, that was not OK for most people.
OK we're going to get discounts on our stupid-high phone bills for this @ATT outage, right? pic.twitter.com/gasi4LoNIk
— Jen Sabella (@jensabella) November 15, 2017
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Hi @ATT #att #attoutage you guys send me bs texts about…everything but I can’t get a text about what’s going on with the outage? 🤷🏻♀️
— Liz King (@sugarandvino) November 16, 2017
So @ATT can notify us of everything else via email, text, etc. except of an outage. @ATTCares #ATToutage
— J (@TheJoelA) November 16, 2017
Can I just say #ATT sucks!!! Jesus! Everyday we have an outage and now I’m trying to watch something I recorded and it’s skipping. I think $300 a month should get you more. Changing. Ugh. @ATT you suck!!!
— Melissa Tunzi (@missytunzi) November 13, 2017
The coverage is so bad here we didn’t even notice the #attoutage. Can’t wait to get everyone switched over to @verizon with me. @ATTCares support was almost always rude and not helpful.
— Alex (@MacFan2410) November 16, 2017
Hey @ATT I need you to fix the outage so I can call to complain about something on my @DIRECTV bill. Kinda like pouring your own poison, I know, but it needs to happen.
— nesto (@nestoPROD) November 16, 2017
Some were really upset.
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This @ATT outage is giving me anxiety. I can’t call anyone 🙄
— Corey Carrasco (@corcarrasco) November 16, 2017
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Moving tomorrow and there’s an #attoutage pic.twitter.com/xwSMQsPlck
— Sue Ryan (@ListerSue) November 16, 2017
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https://twitter.com/udfredirect/status/930948480834473985
https://twitter.com/udfredirect/status/931029394881003520
https://twitter.com/udfredirect/status/930967494088519680
Wouldn’t you be mad, too?
Switching from @ATT. Restarted my phone multiple times and still can't make a call. Blaming YOUR failure on MY phone is BAD customer service. #ATToutage
— Josh Meredith (@SigmaBetaZed) November 16, 2017
@ATTCares I lost 10,000 photos of my precious #tacos in this #attoutage
Please fix. My heart hurts. 😢All I have now are the sweet memories.
— The Fried Taco OKC (@thefriedtaco) November 16, 2017
And after 4 hours @ATT makes a statement on wireless outage “restart your phone, possibly multiple times to resolve issue” 🤣🤣🤣🤣🤣 #attoutage #att #iPhone @ATTCares
— Beau (@BeauBlair) November 16, 2017
As you can gather by most of the complaints, one of the worst things about the outage is that customers have no idea what’s causing the problem, nor have they given a time frame for when it will be fixed. Because being left to wonder when you can use your phone again is a certain kind of hell.