United Airlines sent this family's dog to Japan instead of Kansas, and this is 100% unacceptable
If you’re traveling with your beloved dog, you might want to think twice about traveling United Airlines. Just yesterday, news broke that a dog died during a United flight after an attendant forced a passenger to store her pet in an overhead compartment. Today, it was reported that a Kansas family’s dog was accidentally sent to Japan.
The dog, a 10-year-old German Shepherd named Irgo, was on a separate flight from his family but was supposed to arrive at the proper destination soon after they did. The family — Kara and Joseph Swindle, along with their two young children — were in the midst of moving from Oregon to Kansas.
Kara Swindle and her children were ready to pick up Irgo and start the next leg of their journey when the airline presented them with another family’s Great Dane. The two dogs were apparently mixed up during a connecting flight, and we can only assume that someone in Japan was as equally confused when the airline presented them with Irgo.
But the most distressing part of the whole story is perhaps that the Swindle family was initially given no clear timeline as to when they would see their dog again.
Originally, Swindle heard that Irgo could be stuck in Japan for up to two weeks, but on Facebook, she clarified that the airline is now telling her that her dog would meet with a veterinarian to ensure he’s okay, and then immediately be sent back to Kansas. Swindle also said, “They have been sending us pictures and keeping us updated,” which is good to hear.
A spokesperson for United issued an apology through KCTV5 News, stating, “We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened.” Hopefully United is seriously working on its internal protocol when it comes to our pets — because frankly, this is not okay.