Last Wednesday, news of a fire at the Grenfell Tower in London broke and through photos and videos, we witnessed a 24-story building go up in flames. On Friday, Queen Elizabeth II and her grandson made a visit to a crisis center, where Prince William hugged a victim of the fire. It was a sweet gesture of comfort that also broke royal protocol.

Touching members of the royal family has been historically limited to only handshakes, but the prince was so moved by the story of 78-year-old Fatima Jafaria, a distressed woman reportedly trying to find her husband who was in an elevator during the time of the fire, that he embraced her instead.

It was a heartbreaking visit as Queen Elizabeth and Prince William heard the stories of other survivors, victims’ families, and rescue workers who were affected by the Grenfell Tower inferno — which has left 79 dead or missing.

Prince William spoke emotionally about the visit, describing it as “one of the most terrible things I have ever seen,” according to the Daily Mail.

Credit: Tolga Akmen / Getty Images

The queen and her husband Prince Philip released a statement expressing sympathy to those affected.

“It is also heartening to see the incredible generosity of community volunteers rallying to help those affected by this terrible event,” she continued.

Prince William, his wife Kate Middleton, and Prince Harry also made a donation to a fund to help the families who were left homeless by the tragedy.

At the end of the day, we’re all human, and it warms our hearts to see that the prince chose compassion over protocol. We’re sending so much love to Fatima and everyone else affected by this tragedy.