Jaclyn Hill spoke out for the first time after fans complained about "bumpy" and "hairy" lipstick, and she has a plan
When beauty vlogger Jaclyn Hill announced the launch of her own makeup line, Jaclyn Cosmetics, fans couldn’t wait to try it out for themselves. But when Hill’s products hit shelves, things did not go as expected, with many customers complaining of defective lipsticks. Now, Hill has responded to the criticisms over her lipsticks and is reassuring her followers that they are “not unsafe.”
Jaclyn Cosmetics contains nude lipsticks in more than 20 shades, all of which are currently sold out. As People.com notes, after the line launched June 1st, several of Hill’s fans have shared pictures of Jaclyn Cosmetics lipsticks with strange lumps, lint, hair, and even small beads stuck inside them. The outrage from several consumers ultimately prompted Hill to release an in-depth video about her products, in which she broke down what was going on.
Hill said that “alarming” black dots in the lipsticks were oxygen bubbles that formed during the cooling process. Problems with grittiness, she explained, meant that lipstick ingredients weren’t melted down enough. She also explained the “hairy” look of some of her makeup. Apparently, cotton gloves manufacturers wore during the creation process and a cotton cloth that was used to clean vats caused the stray fibers users were seeing.
The YouTuber concluded her video by promising her customers that they would receive full refunds and replacement products if they had any problems. She also promised that the manufacturing process would be changed. She then thanked consumers who had informed her about the issues with her lipsticks.
It’s unfortunate that Jacyln Cosmetics has gotten off to such a rough start, but we’re grateful that Hill is keeping her fans updated. Hopefully, the next batch of her lipsticks will be flawless.