In more crazy news about the infamous Samsung Note 7 phones, here’s an update for users still worried about, uh, their phones exploding.
If you missed it, Samsung Note 7 phones have been recalled because they have a habit of exploding while being charged.Yes, you read that right. Exploding. A thing phones are definitely not supposed to do. To get up to speed check out our earlier coverage when the story first hit here.
In a recent statement the US Consumer Product Safety Commission (CPSC) advised anyone who currently owns a Samsung Note7 phone to, “power them down and stop using and charging the device.”
Luckily sales of the defective phone model have already been halted, and Samsung is working with the CPSC to conduct an official recall of existing phones. In the United States there is currently an official exchange policy in place in case you were unlucky enough to purchase a Samsung Note 7. The policy is as follows:
Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
Select carrier and retail outlets will also provide customers, who prefer a replacement Note7, with a Samsung loaner phone to use until new Note7s are available.
Additionally, participants in the US exchange program will receive a $25 gift card or bill credit from select carrier or retail outlets.
There have been 35 cases of exploding phones worldwide. And while no fatalities have been reported, one customer’s Jeep reportedly got set on fire and destroyed (which is super scary-sounding). While we’re glad that no one has been hurt, this is still incredibly nerve-wracking and we urge anyone with the Samsung Note 7 to never put that thing near a charger.
The recall could cost Samsung $1 billion dollars. Yikes all around!