Elizabeth Entenman
May 13, 2016 3:02 pm
Tommaso Boddi/AMA2015 / Contributor / Getty Images

If you’ve ever wanted to take a selfie with Justin Bieber, you might be out of luck. Earlier this week, the singer announced on Instagram that he will no longer be posing for photos with fans. Justin explained that many people feel like he owes them a picture since they support his music — and he disagrees with that mentality.

Of course, fans were upset. Outraged even. They left hateful comments on the posts, a few of which Justin even addressed directly in a separate post.

What prompted this new photo policy? Signs are pointing to one fan in particular named Kailyn Ferrara. Kailyn posted a video on Instagram just before Bieber’s announcement that shows her running up to him, hugging him, and trying to snap a selfie. The singer stands there, stunned, and his bodyguard gives her a stern warning.

After feeling the wrath of the Beliebers, Kailyn went on Mix 104.1’s Karson and Kennedy show to tell her side of the story and explain her actions.

“I got really excited, ’cause I couldn’t believe it was really him, so my first instinct was I need to give him a hug,” she said. “So I walked over and I gave him a hug and put my phone up and he didn’t like that.”

We totally understand Kailyn’s excitement, but her behavior was a definitely little too aggressive. In hindsight, she realizes that the Biebs was in shock. The look on his face in the video says it all.

“I feel bad. I didn’t think he’d get mad about it, but he did,” she said. “I’m sorry, Justin. I’m sorry that I upset you. I didn’t mean to cause you anything this big. I had no idea—I was just very excited to see you.”

We respect Justin’s privacy, but we hope he revises his no-photos policy just a little bit. There are plenty of kind, patient fans who still recognize that he’s a human being.