Nordstrom is cracking down on its notoriously laid-back return policy
As mall stores around the country shutter seemingly every week, big anchor retailers are doing their best to keep the lights on. The latest department store to announce changes is Nordstrom, which revealed this week that its return policy has changed, tightening up a famously lenient system.
Until recently, Nordstrom allowed returns on all products with no time limit, deciding on a “case-by-case basis” which products would be taken back. Most often, customer returns were accepted — even when items had been worn, washed, or even purchased years earlier.