Updated Jul 20, 2017 @ 6:14 pm
Credit: Sorbis/Shutterstock

When news broke that Sephora would be wiping out our hard-earned Beauty Insider Points, Twitter exploded. Customers threatened to take their business to Nordstrom or Ulta (both have pretty nifty rewards programs). It was a rough day for beauty junkies.

Seriously, those of us who like to bankroll points until at least the 750 tier responded to Sephora’s new policy with a unanimous, “Oh helllll no.” Initially, reports claimed that after 18 months, Sephora Beauty Insider Points would expire — so let’s clarify the facts.

We kicked it old school and called Sephora’s customer service line to get the tea. Here’s what we were told:

That means 18 months of not shopping at Sephora, aka adding or cashing in points on your account. This does not mean that as an active Sephora shopper you have to cash in your points in an 18-month window. As long as your account is active, you can rack up points forever more.

Sephora further clarified the newly updated policy in an email to HelloGigges, stating,

The Sephora rep added,

Here’s the official statement on the Sephora Terms and Conditions page:

If you have any other questions, we recommend shooting Sephora a call to get info straight from the source.