- If you need to cancel an appointment last minute, remember that, depending on the stylist’s books and their weekly schedule, they may be fully booked already and getting a spot with them that same week may be impossible. Try not to get upset with your normal stylist for not being able to squeeze you in. As a side-note, asking your stylist to work extra hours and come in on their day off specifically for you is never a good way to convince someone to help you… trust me.
- Try not to be late. As simple as this sounds, it is one of a stylist’s biggest nightmares. When they’re limited on time because you really needed that extra afternoon latte from Starbucks, it makes everyone involved grumpy. You’ll feel rushed and won’t get the extra attention you deserve and the stylist will have to hurry through a service that would normally take an extra 15 minutes. Things happen and incidents come up. Five minutes here or there won’t cause a coronary, but try to keep your stylist in the loop; call the salon or spa and let your service provider know that you’re running behind. If you’re more than 15 minutes late, know that you may need to reschedule. Service providers simply cannot run over into another person’s appointment because the previous client showed up at 3:45 instead of 3:15. If something happens that throws off your schedule, take a deep breath and assess the situation. Reschedule if needed and then go ahead and grab that double-shot latte… and a cupcake while you’re at it, you courageous thing.
- Don’t be rude to the person at the desk. Sure, there are some lousy customer service reps out there and I’ve talked with a good handful of them in my time, but if the person over the phone or at the front desk is genuinely trying to help and be polite, you should do the same. It’s perfectly okay to be upset about something. Yelling obscenities in someone’s ear is not.
In spite of everything, there are always bad apples. On occasion, you’ll be faced with a service provider who actually did a less-than-desirable job or one who is really and truly awful to their clients. Speak up. Calmly tell the manager that you were unhappy with what transpired and, more often than not, they’ll help rectify the situation and let you come in free of charge to correct any mistakes that were made.
To all of the stylists, nail techs, estheticians and massage therapists out there, what kinds of advice would you give to your clients? As for the rest of you lovelies, is there anything that you would want to ask or tell your service provider if you had the chance?
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